1. Who developed the site content?
    The content for the site was developed by BSM Consulting.

  2. Will there be content updates/additions to the site?

    The simple answer is yes. We will be continually adding new content to the site based on feedback from subscribers.

  3. What technical requirements or special skills will I need to make use of the program?

    To derive the most benefit from the tools and resources, you should have Microsoft Word and Microsoft Excel. If these programs do not reside on your computer, you might want to consider purchasing one of the Microsoft Office Suite packages. Beyond this, there are no special skills required. We have designed all tools and resources to be intuitive for our users.

  4. What is a PDF file?

    Adobe Portable Document Format (PDF) is the open de facto standard for electronic document distribution worldwide. PDF is a universal file format that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it. PDF files are compact and can be shared, viewed, navigated, and printed exactly as intended by anyone with free Adobe Acrobat Reader software. If you do not have the Adobe Acrobat Reader software on your computer, please click here to download your free copy of this software. Instructions are on provided on the Adobe site.

  5. Please explain what the term “cookie” means when referring to information captured through a web application.

    Cookies are pieces of information generated by a web server and stored in the user’s computer, ready for future access.

  6. How are cookies used on this web site?

    We have used cookies to hold scores from the self-assessment quizzes contained within this web site. If your preference is to delete cookies, or not to store cookie information, your score will not be captured.

  7. How are username and password information stored on this web site?

    Usernames and passwords are not stored in cookies on your computer. Your personal information including username and password are stored in our database which is protected by use of the latest firewall technology.

  8. Who do I contact if I have technical difficulty with the site?

    If you have any questions or experience any difficulties in using the site, you will be able to send an email directly to BSM. Generally, a BSM service representative will respond to you within two working days.

  9. What if I have questions about how to use some of the tools?

    You will be able to email a BSM representative directly from the site.

  10. Are we able to download materials from the site to our computers?

    Yes, you are able to download all materials to your computer. In fact, you may find this to be the best way to use some of the spreadsheet tools.

  11. Can I print out material on the site?

    Yes, all of the tools and resource materials can be printed in hard copy form.

  12. How long will I be able to access the site?

    The site is available to fellows for six months following completion of fellowship.

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